Tech Support

WMA is able to assist in any need you may have with the Definity or System75 software set-up or hardware configuration. Some of the things we specialize in are:

• Tech-support with technicians or clients for alarms, errors or implementation.
  
• Networking of systems via DCS/UDP engineering or setup.
  
• ISDN-PRI trunking setup or assistance.
  
• Voice Mail installation, maintenance or administration.
  
• Lost password relocation or password changing.
  
• "Blowbacks" of system translations from one media type to another, i.e., tape
  to flashcard, etc.
  
• Upgrades between releases of System75 and/or Definity.
  
• New System configuration and implementation.
  
• Cut-over support.
  
• Security tips.
  
• Disaster Recovery solutions.
  
• Telecommunications Consulting.

Contact us for any of the above at info@medak.com.

RMATS

Thank you for giving Walt Medak & Associates, Inc. the consideration and opportunity of supporting you with our RMATS services. We support the entire line of Lucent PBX systems, current (Definity) and vintage (e.g., Dimension, Horizon, Systems 25, 75) as well as AUDIX. We can also assist you in administering Lucent Key and Hybrid systems (e.g., Merlin, Partner and Legend) as well as Merlin and Partner Mail systems.

Our on-line technical assistance is $150.00 per hour, billed in half-hour increments with no minimum.

Our RMATS department prioritizes requests, makes appointments for reserved time commitments, gathers information for questions you might have, returns calls and responds to your requests as soon as possible. If a technician is not already on a call, or your call is of an urgent nature, we will do all that we can to assist you at the time you call. When you call in, we will be asking for information to assist us in getting records together for the technician.

The Lucent PBX alarm monitoring service, outside of a maintenance agreement, starts at $150.00 per month per switch. There is a 25% discount for 6-11 switches on the service, 33% for 12-17 and 50% for 18 or more.

When you choose to have your Lucent PBX system go onto our RMATS monitoring service, we program and test the switch to call one of our RMATS facility computers with switch alarms. When an alarm is received, WMA's computer logs the switch and the type of alarm and terminates the call automatically. The computer generates an audible alert to get the attention of our RMATS personnel and it then sends alarm information along with the INADS and contact number to two WMA technicians' pagers. WMA technicians are on call 24 hours a day. They have portable computers with modems and cellular telephones to enable them to respond to the pager notifying them of a switch's alarm.

WMA's technicians can then dial into the switch to evaluate the extent of the problem, do testing to clear the alarm, if possible, and then advise you of the alarm.

We will be more than happy to provide you with some of our existing RMATS clients as references. For more information email rmats@medak.com