Walt Medak & Associates, Inc., Voice & Data Telecommunications Design & Administration: Services

Services

Training
WMA has a fully developed training center located in Portland, Oregon. We offer a one-week System Administration training seminar covering everything from starting with a system that has no information in it to a fully functional and practical system within that week. All aspects of the system are fully covered, and it is all hands-on training on real, not simulated, Definity and System75 switches. You will get the actual touch and feel of the system hardware, not only the software.

The training is suitable for both client administrators and field technicians. The training covers system setup, stations, trunks, groups, lists, ARS, Audix, etc., and includes training manuals, workbook and most importantly, one-year of ongoing "refresher" calls to our facility to help digest the information over that time, not just cramming it all in during the one week.

We have small groups targeted at 10 trainees per class, but never more than 12 at any one time. This give more time for the individual questions and concerns, and allows for more exchange of information during the time allotted. We also try to assign each trainee to the same type of system they will be managing on the job. In each class there will be the System75, a Definity-G3V4 or two, a Definity-G3V6 or two, at least one Definity-G3v8, at least one Prologix, and Audix Voice Mail systems of all types, and the first to register with payment gets first choice on the system they occupy for the week.

Classes are currently scheduled for each month and are filling fast for this term, so it would be wise to get an early start by contacting us at sales@medak.com as early as practical.

Download registration form.

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UPGRADE & RECONDITIONING OF AT&T/LUCENT SYSTEMS

Definity
System 75
Audix (all except Audix Voice-Power)

SERVICES
MAINTENANCE SUPPORT. Staffed by AT&T-trained specialists, we service only Lucent-manufactured PBXs. We provide maintenance support with two plans: a formal prepaid Maintenance Agreement, and informally “as-required’.

MAINTENANCE AGREEMENTS. We have a complete stock of spares for each equipment type which we service. PBX status is remotely monitored and immediate fault-corrective action is taken. Additionally, we have functioning PBX switches to provide rapid disaster recovery (fire, flood, etc.). WMA Maintenance Agreements (24hr,7days/week) are typically priced 20% lower than Lucent (8hr, 5days/week).

24 HR., 7 DAY SERVICERE
PLACEMENT ASSEMBLIES IN STOCK
OPTIONAL DISASTER RECOVERY AVAILABLE TO MAINTENANCE CUSTOMERS
- SOFTWARE: Your translations can be downloaded for safekeeping at our facility.
- HARDWARE: We maintain fully functional PBX switches on hand.
REMOTE ALARM MONITORING
- REAL TIME TECHNICIAN ALERT, WITH FAULT DETAILS
- REAL TIME CUSTOMER NOTIFICATION
REMOTE PBX ADMINSTRATION
- PBX SETUP, CHANGES (option)
- SOFTWARE UPLOADS, DOWNLOADS (option)
- FAULT ISOLATION, CLEARING
OPTIONAL “CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY

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“AS-REQUIRED” MAINTENANCE. Optionally, PBX status is remotely monitored, and immediate alarm notification performed.

REPLACEMENT ASSEMBLIES USUALLY OVERNIGHT
OPTIONAL DISASTER RECOVERY AVAILABLE
- SOFTWARE: Your translations can be downloaded for safekeeping at our facility.
- HARDWARE: We maintain functional PBX switches on hand.
OPTIONAL REMOTE ALARM MONITORING
- REAL TIME TECHNICIAN ALERT, WITH FAULT DETAILS
- REAL TIME CUSTOMER NOTIFICATION
OPTIONAL REMOTE PBX ADMINSTRATION
- PBX SETUP, CHANGES
- SOFTWARE UPLOADS, DOWNLOADS
- FAULT ISOLATION, CLEARING
OPTIONAL “CRASH KITS” AVAILABLE FOR FASTEST FAULT RECOVERY

OTHER SERVICES

TECHNICAL CONSULTATION TO:
- SYSTEM ADMINISTRATORS
- INTERCONNECT COMPANIES OUTSIDE WMA SERVICE-AREA
FIND PASSWORDS (LICENSED SOFTWARE ONLY)
RESTORE AUDIX TO INITIAL CONDITIONS
REMOTE STORING OF TRANSLATIONS FOR D ISASTER RECOVERY
COMPLETE SWITCH SOFTWARE SETUP, INCLUDING AUDIX
- ARS (Accommodate area code changes, changing local vs. long distance prefixes)
- DCS/UDP (Networking Multiple PBXs)
- RE-IMPLEMENTATION OF OLDER WORKING SYSTEMS
- TOLL-FRAUD SECURITY AUDITS
EXTENDED WARRANTY OPTIONS
ENGINEERING AND RECONFIGURATION SERVICES
SYSTEM ADMINISTRATOR TRAINING
TECHNICAL TRAINING