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BASIC
DEFINITY ADMINISTRATION CLASS SCHEDULE
DAY
ONE
- 8:30AM
Greetings:
- 9:00AM
Course Overview:
- 9:30AM
Telecom History:
- 10:00AM
Break
- 10:30AM
Hardware:
Modules, Cabinets, Carriers, Packs, Processor, Tone Clock, Memory
Pack, Memory Storage (tape, cards), Backboards (66 blocks, 110
Hardware), Cables, Cross connects (colored jumper wire)
Noon Lunch
- 1:30PM
Administer Switch:
Logging On, Logging Off, Passwords, Terminal Types, Save
Translations
- 2:00PM
Switch Access:
Procom, DSA, Terranova
- 2:45PM
Help Key:
Set Time
- 3:00PM
Break
- 3:15PM
System Wide Features:
Customer Options, Features, TTI, CDR, System Printer
DAY TWO
- 8:00AM
Review:
- 8:30AM
Dial Plan:
- 9:00AM
List Configuration
All, Trunks, Stations, Software
- 9:45AM
Break
- 10:00AM
Set Types:
Analog, Digital
Add, Change, Remove, Duplicate, Alias Stations
Noon Lunch
- 1:30AM
Features:
Speed Dial, Send All Calls, Call Forward, Call Park, Park Retrieve,
Call Pickup, Bridged Appearances
- 3:00PM
Break
- 3:15PM
Administer Features:
- 4:15PM
Exercise
DAY
THREE
- 8:00AM
Review
- 8:30AM
Attendant Console:
- 9:30AM
COR( Class of Restriction):
- 10:00AM
Break
- 10:15AM
COS (Class of Service):
- 11:00AM
Call Coverage:
"Soft" Numbers, Coverage Paths, Cover Answer Groups, Remote
Call
Coverage, Time of Day Coverage, TEG Groups
- 12:30PM
Lunch
2:00PM Telecommuting:
- 2:30PM
Groups:
Hunt Groups, Pickup Groups
- 3:00PM
Break
- 3:15PM
Data:
Data Modules, Data Extensions
- 4:00PM
Trunking:
CO Trunks, DID Trunks, Wats Trunks, DS1(T-1), ISDN Trunks
DAY
FOUR
- 8:00AM
Review
- 8:30AM
Vectors and VDN:
- 9:30PM
ACD:
Call Centers
- 10:00AM
Break
- 10:15AM
ARS:
ARS Analysis, FNPA, HNPA, TOLL Tables
- Noon
Lunch
- 1:30PM
Routing Patterns:
- 2:00PM
Administer Tables and Patterns:
- 3:00PM
Maintenance:
Status Stations and Trunks, Measurements, Maintenance Monitoring
3:30PM Alarms:
- 4:00PM
Course Overall Review
- 4:30PM
Critique
DAY
FIVE
- 8:00AM
Voice Mail:
Audix Small, Definity Audix, Intuity Audix, Other Voice Mail
Systems
Dismissed
at Noon
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References
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